Gardeners Northwood Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Northwood to residential and commercial clients. By booking or receiving any service, you agree to be bound by these terms. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the person, firm or company who requests or receives services from Gardeners Northwood.

Company means Gardeners Northwood, the provider of gardening and related services.

Services means gardening, garden maintenance, planting, lawn care, hedge trimming, soft landscaping, garden clearance and any other services agreed in writing with the Client.

Job means the agreed scope of work to be carried out by the Company for the Client.

Visit means each occasion on which the Company attends the Client’s property to provide Services.

Property means the garden, land, and any associated outdoor or agreed indoor areas where the Services are to be carried out.

2. Scope of Services

The Company will provide gardening and related services as agreed with the Client at the time of booking. The scope, frequency, and duration of the Services will be confirmed in writing or via a booking confirmation before work begins.

The Company reserves the right to decline any Job that it considers unsuitable, unsafe, unlawful, or beyond its operational capacity. The Company may also recommend alternative solutions where appropriate.

Any variations to the agreed Services must be requested by the Client and expressly approved by the Company. Additional work may be subject to revised fees and timeframes.

3. Booking Process

Clients may request a quote by providing accurate information regarding the Property, access arrangements, and the desired Services. Quotes may be given as a fixed price, an estimate, or an hourly rate, depending on the nature of the Job.

All bookings are subject to availability. A booking will be considered confirmed only once the Company has issued a written or verbal confirmation, which may include an agreed date and time window for the Visit.

For certain Jobs, the Company may require a site visit prior to issuing a final quote. Any indicative prices given before a site visit are estimates only and may change once the Property has been inspected.

The Client is responsible for providing accurate contact details, address information, and any relevant instructions regarding access to the Property. The Company shall not be liable for delays or failure to attend where incomplete or inaccurate details have been provided.

4. Access and Attendance

The Client must ensure that the Company has safe and reasonable access to the Property at the agreed time. This may include arrangements for keys, gate codes, parking permissions or entry via a concierge or security desk where applicable.

If the operatives are unable to gain access, or if the area to be serviced is obstructed or unsafe, the Company may at its discretion cancel or postpone the Visit and charge a call-out or cancellation fee, as set out in these terms.

The Client must ensure that pets, children, and any vulnerable individuals are kept away from the immediate working areas for the duration of the Visit, and comply with any safety instructions issued by the Company.

5. Client Obligations

The Client agrees to:

Provide truthful and complete information about the Property and the required Services.

Ensure safe, unobstructed access to the working areas at the agreed times.

Notify the Company of any hazards, risks, or special conditions at the Property, including uneven terrain, ponds, fragile surfaces, or underground services.

Comply with all reasonable instructions given by the Company for the safe and effective completion of the Services.

The Client is responsible for securing any necessary permissions from neighbours, landlords, management companies, or local authorities where required for the planned gardening works.

6. Pricing and Payment Terms

All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless otherwise stated. The Company reserves the right to revise pricing at any time; however, confirmed bookings will be charged at the rate agreed at the time of confirmation, unless the scope of work changes.

Payment terms will be stated in the booking confirmation or invoice. Unless otherwise agreed, payment is due either on completion of the Visit or in advance for ongoing maintenance contracts.

The Company accepts commonly used electronic and card payment methods and may accept bank transfers. Cash payments may be declined at the Company’s discretion. The Client is responsible for any bank or transaction charges imposed by their payment provider.

For regular or contract services, the Company may issue invoices on a weekly, fortnightly, or monthly basis. Invoices must be paid by the due date shown on the invoice. The Company may suspend or terminate Services if payments are overdue.

In the event of late payment, the Company reserves the right to charge interest and administration fees in accordance with applicable law and to recover all reasonable costs incurred in the collection of overdue amounts.

7. Deposits and Minimum Charges

The Company may require a deposit for certain Jobs, including but not limited to large projects, soft landscaping works, or where materials must be purchased in advance. Deposits are payable by the date specified in the booking confirmation.

Where a deposit is required and the Client cancels the Job without giving the required notice, the deposit may be retained by the Company to cover administrative and scheduling costs, subject to the cancellation terms below.

The Company may apply a minimum charge for individual Visits. If the time spent on site is less than the minimum chargeable period, the minimum charge will still apply.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a Visit by providing notice to the Company. Unless otherwise stated in the booking confirmation, the following will apply:

If the Client cancels or reschedules a Visit with more than 24 hours notice, no cancellation fee will usually be charged.

If the Client cancels or reschedules with less than 24 hours notice, the Company may charge up to 50 percent of the quoted price or applicable minimum charge to cover lost time and scheduling costs.

If the operatives attend the Property and are unable to gain access or commence work for reasons beyond the Company’s control, this may be treated as a late cancellation and charged accordingly.

The Company reserves the right to cancel or rearrange a Visit due to adverse weather conditions, staff illness, safety concerns, vehicle breakdown, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to provide as much notice as possible and offer an alternative appointment. No compensation will be payable for such postponements, but any deposit paid may be transferred to a new date.

9. Materials, Equipment and Standards of Work

The Company will use reasonable skill and care in providing the Services and will seek to work to a professional standard suitable for residential and commercial gardens.

Unless otherwise agreed, the Company will supply all necessary tools and standard equipment required to perform the Services. Specialised machinery or equipment may attract additional charges which will be agreed in advance.

Where the Client supplies any plants, materials, or equipment, the Company is not responsible for their quality, suitability, or performance, and may decline to use them if they are unsafe or inappropriate.

The Company does not guarantee the future growth, lifespan, or performance of plants, turf, or seeds, as these are subject to factors beyond its control, including weather, soil conditions, pests, diseases, and the Client’s aftercare.

10. Garden Waste and Environmental Regulations

The Client is responsible for complying with all applicable regulations relating to green waste and garden refuse at the Property.

Unless expressly included in the quote, the removal of garden waste is not automatically provided. By default, waste may be bagged or left in a designated area within the Property for disposal by the Client.

Where waste removal is requested or included, the Company will handle, transport, and dispose of garden waste in accordance with relevant environmental and waste disposal regulations. Additional fees may apply based on the volume and type of waste.

The Client must inform the Company of any non-garden waste, hazardous materials, or restricted items present in the working area. The Company is not obliged to remove or handle hazardous or prohibited materials and may charge additional fees or refuse the Job where such materials are discovered.

11. Damage, Liability and Limitations

The Company will take reasonable care to avoid damage to property while carrying out the Services. However, the Client is responsible for identifying and informing the Company of any hidden or fragile features such as underground cables, irrigation systems, pipes, or delicate ornaments in the working area.

The Company shall not be liable for:

Normal wear and tear resulting from gardening activities.

Damage to items or structures not disclosed or reasonably visible at the time of the Visit.

Any indirect, consequential, or economic loss arising from the provision or non-provision of the Services.

Subject to statutory rights, the Company’s total liability for any loss or damage arising out of or in connection with any single Job shall not exceed the total amount paid or payable by the Client for that Job, except where liability cannot lawfully be limited or excluded.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Health and Safety

The Company is committed to operating in a safe manner and in accordance with relevant health and safety regulations. The Client agrees to support this objective by keeping the working areas reasonably clear of obstacles, pet waste, and hazards.

If conditions at the Property present an unacceptable risk to health or safety, the Company may suspend or cancel the Visit without liability and may charge a call-out fee to cover costs incurred.

13. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as reasonably practicable, ideally within 48 hours of the Visit.

The Company will investigate any complaint and may, at its discretion, offer to revisit the Property to review the work, rectify issues where appropriate, or provide a partial refund. Any remedies will take into account the nature of the Job, the condition of the garden, and the limitations inherent in horticultural work.

14. Intellectual Property

Any written plans, planting schemes, designs, or proposals prepared by the Company remain the intellectual property of the Company unless otherwise agreed in writing. The Client is granted a non-exclusive licence to use such materials solely for personal use in connection with the Property for which they were prepared.

15. Data Protection and Privacy

The Company may collect and store personal data necessary to manage bookings, provide Services, process payments, and communicate with Clients. Personal data will be handled in accordance with applicable data protection laws and used only for legitimate business purposes.

The Client is responsible for ensuring that the contact details provided are current and accurate. The Company may retain records of Jobs and communications for a reasonable period for administrative, legal, and accounting purposes.

16. Force Majeure

The Company shall not be liable for any failure to perform, or delay in performing, any of its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to severe weather, flooding, storms, strikes, shortages of materials, transport disruptions, accidents, or acts of government.

In such circumstances, the Company may suspend the affected Services and will resume as soon as reasonably possible. Any deposits paid may, at the Company’s discretion, be transferred to a rescheduled appointment.

17. Termination

Either party may terminate an ongoing service arrangement by giving reasonable notice, typically not less than 14 days, unless a different notice period has been agreed in writing.

The Company may terminate the provision of Services with immediate effect if the Client materially breaches these Terms and Conditions, fails to pay any amount due, engages in abusive or unsafe behaviour, or if continuing the Services would, in the Company’s opinion, pose an unacceptable risk or be impracticable.

18. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. The most recent version will apply to new bookings and to ongoing services after the Client has been notified of the changes or after the updated terms have been made available in a reasonable way.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Gardeners Northwood.

By booking or receiving Services from Gardeners Northwood, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.